SHIPPING AND CONTACT
TRACK YOUR ORDER
5307 Baltimore Ave
Hyattsville, MD 20781
Please include the original packing slip with your return shipment, so we have your information in order to avoid confusion. If you do not have a packing slip or have lost it, please include a note with the full name and email address that you originally ordered under. We must be able to look up your order, so if you have your order number, that would be great! Please type and print out your note if you know you have bad handwriting ;+P
We would be happy to exchange your binder. It's important to us that you have the proper fit. If you received a sizing suggestion from us prior to ordering, please reach out to customer care before exchanging your item! (firstname.lastname@example.org)
Please do not wear it anymore, so we can receive it clean and with little damage; we will inspect it when it gets here and email you if there are any issues (damage, return unacceptable), or to inform you it has passed our inspection.
Please send your current binder back to us within two weeks of delivery. Binders received after 2 weeks from delivery may be subject to a restocking fee. Once we receive and approve the return, we will send you a store credit code worth the original price of the binder you purchased. You will be able to use this code to select your exchange on our website through the store :+) You will only have to pay the shipping fee. This method allows us to process exchanges quickly so we can get your binder back out to you as soon as possible!
SHIPPING SUGGESTIONS (Domestic)
Send us your binder using First Class services from the USPS to get the best price. We suggest taking the package to a post office to return it if you are unfamiliar with shipping. Before going to the post office, you will want to buy a small plastic envelope (available at office supply stores, supercenters, drugstores, etc.). If you purchase the envelope at the post office, they will charge you more for shipping because they usually only offer Flat Rate Priority envelopes. If you bring your own, you will be able to ship First Class for under $3 (for one binder). It is always a good idea to request a tracking number to have to reference. If for some reason we have not received your return package, you can send us the tracking number as proof and insurance that you did indeed ship to us :+)
VISIT OUR FAQ FOR MORE ON SHIPPING!