We do not offer refunds. However, if there is an issue or concern with your order, we are always happy to look into what options might be available in order to ensure you are entirely satisfied. Please reach out to us at firstname.lastname@example.org.
If you think your binder is the wrong size, please stop wearing it!
Exchanges: Select the new item you wish to receive through the portal. Your new order will be created after you drop your order off at a return bar OR after the carrier has scanned your return.
Store credit: You will receive an instant store credit in the form of a digital gift card after you drop your order off at a return bar OR after the carrier has scanned your return.
Return bars are only available for customers located in the USA. International customers may request a pre-paid exchange label instead.
We are happy to exchange your order provided the item is in its original condition (NOT USED) and sent back within 30 days of receipt.Exchanges are offered for all items unless otherwise stated on the product page. Limited edition and final sale items are not eligible for exchanges or store credit.
Find more information on the return bar experience here!
*If the item you received was damaged, not what you ordered, or your size was recommended prior to ordering, please contact our customer care team at email@example.com